When a customer is dying, their needs are deeply personal. Automated responses and rigid rules can make an already difficult situation harder. Human conversations matter at this time.
Here are some resources to help your frontline teams feel confident and compassionate.
- Dr Lucy Hone : Helping organisations and teams cope with the hard stuff
- Three tips for talking about death and dying at work from Hospice UK, Compassionate Employers Programme
- Grief Support resources from Grief Centre NZ